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Terms & Conditions

General Rules

NXG has the right to overrule any rule to guarantee the best experience to customers.

Code of Conduct

All participants have to behave with respect towards the NXG Live Support team, other players, community members, viewers, sponsors. This applies to behavior in-game, Discord text and voice channels, Intercom chat, and all social medias.
Participants must NOT engage in harassment or hate speech in any form. This includes, but is not limited to:

  • Hate speech, offensive behavior, or verbal abuse related to sex, gender identity or expression, sexual orientation, race, ethnicity, disability, physical appearance, body size, age, or religion.
  • Stalking or intimidation (physical or virtual)
  • Spamming, raiding or inciting disruption of personal social media pages or streams.
  • Threatening to post other people’s personally identifying information.
  • Unwelcome sexual attention (jokes included)
  • Advocating for, or encouraging, any of the above behavior.

(Insults happening on external messaging platforms are not taken into consideration)

Violation of this Code of Conduct will result in penalty points. In the case of repeat or extreme violations, penalties may include disqualification, or potential ban from NXG events/platform.

External Programs

All external voice programs are allowed (Teamspeak, Ventrilo etc.). All programs that provide an advantage during game play (drivers that allow seeing through walls) are forbidden. NXG has the right to decide whether any program affected the game’s integrity or not, in order to guarantee fair play.

Game Coverage
NXG reserves exclusive right to the coverage of any NXG event. This includes all forms of transmission, including IRC Bots, Shoutcast-streams, HLTV and NXG-TV Broadcasts. NXG can assign the coverage rights of a match or of several matches to a third party or to the actual players themselves. In this case, terms and conditions would have to be arranged with NXG management before the match.

In general, NXG will contact any player or team if they wish to broadcast one of their matches. If no contact is made, individual players are allowed to arrange their own broadcasts.

Internal Texts

All texts written in either protest or support tickets, or written by the NXG team to members of a tournament, cannot be published without the permission of NXG.


The official language of NXG events is English. All players should be able to communicate with NXG Live agents in English.

Fraud / Cheating


The attempt to deceive NXG or other players with wrong or fake statements, information or data will not be tolerated and may result in disqualification or ban.

Other Offences

Including but not limited to the abuse of bugs in the NXG web-platform or in-game.


All forms of cheating in NXG events are forbidden and will be severely penalized. Players found cheating outside of NXG may be barraged on NXG depending on the evidence available. Note, NXG does not accept publicly submitted video or screenshot evidence in these cases. Should it become known to NXG that any form of cheating was used to the advantage of a player or a team during a NXG event, NXG has the right to punish them to the full extent of rules available. By breaking any rules, a player risks being disqualified of even banned from future NXG events (including their team).

The use of cheating programs (“hacks”) or other methods to receive any sort of advantage is forbidden. Any use of such programs will be considered as cheating and result in punishment.

Distribution of Cheats

Contributing to the distribution of cheats in any way is not allowed in NXG. This includes but is not limited to referring to the name, website or logo of cheating software to other players. Violating this rule can result in punishment ranging from warnings up to permanent ban on NXG.

Cheating Sanctions

  • Disqualification from event + results voided
  • Forfeiture of prizes earned
  • Ban account from entering NXG events, ranging from 1 day to permanent (depending on severity of the offense)
  • Ban account completely, ranging from 1 day to permanent (depending on severity of the offense) 

Competition Manipulation and Bribery

Bribing or attempting to bribe any player or NXG members in order to manipulate the competition will result in tournament disqualification, results will be voided, and a potential 1 to 2 years ban from the NXG platform.



An NXG account can only be created if the user is at least 10 years old. When registering, each player must provide an up-to-date and correct email address and it is the player’s responsibility to keep this email up-to-date.

Multi-account Creation

Each player in NXG must only have one account. If for any reason a player decides to create a new account, then he must write a support ticket or contact a live support agent explaining in detail the reason behind the account switching.

Nicknames, Usernames, Team Names and URL Aliases

NXG reserves the right to edit Nicknames, Usernames, Team Names and URL aliases, if they fail to comply with the following requirements:

  • Violates a third-party’s rights and the user has no written permission.
  • Identical to a brand or trademark, no matter whether it has been registered or not.
  • Resemble or is identical to a real person other than themselves
  • Resemble of is identical to NXG employees


Photos are ideally a clear picture that shows the face of the player.


A player’s country must be set to their country of residence or birth. Deliberately faking the country of residence or birth may result in punishment.

Account Sharing

Each NXG account is strictly personal and cannot be shared with other players. Failure to comply with this rule will result in punishment. Lending or transferring accounts will be considered as account sharing.


NXG reserves the right to prohibit or remove teams or players with sponsors or partners that are solely or widely known for pornographic, drug use or other adult/mature themes and products from partaking in NXG events at any time.